Washington County Certified Destination Ambassador Program
Program Objectives
Expand awareness of Washington County as a visitor destination
Improve performance
Inspire employees and volunteers
Increase visitation and visitor spending
What are the steps for achieving the CDA Designation?
Enroll for the online program through Hagerstown Community College, or if a member of Visit Hagerstown/Washington County CVB, request a login code at cda@visithagerstown.com
Complete (4) One-Hour Modules
The Power of Tourism
Washington County
Customer Service
Resources for Success
Successfully pass the final exam (50 multiple-choice questions). Must pass with 80%. Sample Exam Questions:
True or False: A positive customer experience can often lead to repeat visits and positive online reviews.
In addition to dining at a restaurant and walking on the Cultural Trail, what activities can one enjoy in Hagerstown’s Arts & Entertainment District?
Which Washington County town is known as an Appalachian Trail Community?
Benefits to Employers
Convenient and inexpensive way to train employees
Opportunity to improve and grow positive reviews
Inspire employees to take pride in their role and community
Increase customer spending and repeat visitation
Demonstrate your commitment to a positive customer experience
How much does it cost?
Free to members of Visit Hagerstown & Washington County CVB. (limited number of registrations per member)
$20 per person – Residents, students, non-Visit Hagerstown Members
